Frequently Asked Questions

Products

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Why is Hana different?

What sets Hana apart are our key product features, which are meticulously crafted to meet the highest standards:

Pure Hand-Made: At Hana, we take pride in the fact that every single one of our press-on nails is hand-made. Our skilled artisans pour their expertise and creativity into each design, ensuring that every detail is flawless. This dedication to craftsmanship sets us apart from mass-produced alternatives.

Non-Toxic and Environment-Friendly: We understand the importance of using safe materials that are gentle on both our customers and the environment. Hana's press-on nails are crafted using non-toxic materials, ensuring a worry-free and enjoyable experience. By prioritizing sustainability, we strive to leave a positive impact on the planet.

Suitable for Various Occasions: Hana's designs cater to a wide range of occasions, whether it's a casual day out, a formal event, or a special celebration. We offer an extensive collection that encompasses diverse styles, from timeless classics to bold and trendy designs. Whatever the occasion, Hana has the perfect press-on nails to complement your personal style.

Short Renewal Cycle: Fashion trends evolve rapidly, and we believe your nails should keep up. Hana ensures a short renewal cycle by regularly introducing new collections that reflect the latest styles and trends. Our dedicated team of designers stays at the forefront of fashion, continuously innovating to ensure that you can showcase the most current and exciting nail designs.

What’s included in each nails set?

-24 pcs press on nails with 12 different sizes
-2 sheets (48 pcs) Adhesive tap
-1 manicure stick
-1 manicure file
-1 Prep pad

Can I reuse/ reapply my Hana nails?

Our products can stay on for 4-7 days or longer if you use adhesive tabs, what's more, there're 48 adhesive tabs in each set for you to replace when the Press-Ons fall off accidentally. And if you use glue, they can stay on about 2 weeks.

However, the specific use time will be different according to the activity of each person. If you use your nails frequently for activities or work, super short or short nails may be more suitable.

Shipping

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Where does Hana ship?

We wish we could get our products into the hands of everyone. Currently, we can ship to UK, the continental U.S. and most countries. Unfortunately, we are unable to ship to P.O. Boxes, APO/FPO or other military addresses. We are working on getting our products everywhere around the world.

When will my order be shipped?

Most orders are processed within 1-2 business days of receipt. This does not include weekends and holidays. However, please understand that there may be slight delays, depending on the volume of orders received at a given time. We appreciate your understanding.

Can I change my shipping address?

You can change the shipping address ONLY if the order has not been shipped. Please double check your shipping address and make sure it is correct when you are placing the order.

Delivery delays?

While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit. If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.

Important Notice:
After the package is shipped, it will take 2-3 days to be tracked(Holidays may extend the update time)

Shipping rate?

For all Hana products, we charge a unified shipping fee of £ 5. If payment is made in another currency, the conversion will be based on the current exchange rate.

For addresses in all countries, we promise to deliver the product to your address within 14 calendar days.

Returns&exchanges

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Returns

Unopened items may be returned for a full refund within 14 days of delivery. Items must be unused and unaltered with packaging intact. Please return it to us in its original condition. Please note that original shipping will not be refunded for any returns. If you would like to make a return, email us at info@hanalondon.com specifying your order number and which items you will be returning. The cost of return shipping is covered by buyers. Please note that the request for a return must be made within 14 days. Once we receive the package, we will carefully inspect all items. Hana will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

**Sale items and opened packages are not eligible for return.

**All promotional and holiday sale event items are FINAL SALE.

**Orders placed using discount codes may be returned as long as they are unopened, and within the 14 days of delivery, with the exception of special holiday promotions.

Exchanges

We are unable to process exchanges at this time. If in the event a product is defective a complimentary replacement set or gift card for the value of the product will be issued.

Refund (If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Business cooperation

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Hana offers offline wholesale cooperation, affiliate cooperation and influencers cooperation

Hana offers offline wholesale cooperation, affiliate cooperation and influencers cooperation. For any business inquires, please email info@hanalondon.com. We will make responses in 48 hours. Thanks for supporting Hana!