Refund policy
Last updated: 27 October 2026
1. 30-day returns
We want you to love your Pocket Prayer Outfit. You have 30 days from delivery to send it back if it isn't right for you, even if you've tried it on. We refund the price you paid for the product.
This commercial guarantee is in addition to your statutory 14-day right to cancel and the legal guarantees described below; it does not replace them.
2. Prefer another colour?
Write to us with your order number and the colour you'd like. Once the original outfit is back with us, we send the new colour with no extra shipping charge.
3. How to return an item
- Email contact@hanalondon.com with your order number and the reason for the return.
- We reply within 2 working days with the return address and instructions. Please don't send a parcel before contacting us: a return sent to another address cannot be processed.
- Send the outfit back clean and undamaged, with its pouch, ideally in its original packaging and with a tracking number.
4. Return costs
Returns for a faulty item or a mistake on our side are at our expense. For all other returns (30-day returns, colour exchanges, right to cancel), the cost of sending the item back is paid by the customer.
5. Refunds
Once your return has arrived and been checked, we confirm the refund by email. It is made within 14 days at the latest, to the payment method used for the order. Depending on your bank, it can take a few more days to appear on your account.
For orders with a multi-item discount (for example the Sister Pair, two outfits with 15% off), a partial return is refunded at the price actually paid for each item after the discount.
6. Right to cancel (14 days)
If you live in the United Kingdom or the European Union, you have 14 days from receiving your order to cancel it without giving any reason. Just tell us by email (a clear statement is enough, or use the form in our Terms of Service), then send the item back within 14 days of telling us. We refund you within 14 days of your request, and at the latest once we receive the returned item or proof that you've sent it.
7. Faulty or incorrect items
If your item is faulty or isn't what you ordered, contact us with a photo: we replace or refund it, return costs included. You also keep all your statutory rights, described in our Terms of Service.
8. Contact
Hana London · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · contact@hanalondon.com