Shipping policy
Last updated: 27 October 2026
1. Where we deliver
We deliver to the United Kingdom, France, Belgium, Canada, the United States and Australia. The countries available are shown at checkout.
2. Processing time
Every order is prepared and dispatched within 1 to 3 working days after payment is confirmed.
3. Delivery times and costs
| Destination | Service | Estimated time after dispatch | Cost |
|---|---|---|---|
| United Kingdom | Tracked | 7 to 10 working days | £4.99, free from £45 |
| France, Belgium | Tracked | 7 to 10 working days | €4.99, free from €50 |
| Canada | Tracked | 7 to 10 working days | CA$4.99, free from CA$75 |
| United States | Tracked | 7 to 10 working days | US$4.99, free from US$55 |
| Australia | Tracked | 10 to 15 working days | A$4.99, free from A$85 |
These times are estimates and start from dispatch. They can be longer during busy periods (holidays, sales) or because of events outside our control (strikes, weather, customs checks).
4. Shipping costs, duties and taxes
The shipping cost for your order is always shown before you pay. Orders delivered across a border may be subject to import duties or taxes. When these can be collected at checkout, they are shown before you pay; otherwise the carrier may ask for them on delivery, and they are paid by the customer.
5. Tracking your parcel
As soon as your order is dispatched, you receive an email with your tracking number. Please check that your email and delivery addresses are correct: we can't be held responsible for a delay or failed delivery caused by incorrect details.
6. Late, lost or damaged parcels
If your parcel hasn't arrived 15 working days after dispatch (20 for Australia), or arrives damaged, email contact@hanalondon.com with your order number (and a photo if it's damaged). After checking with the carrier, we send you a new item or refund you, at no cost to you.
7. Parcels not collected or returned to us
If delivery fails (wrong address, parcel not collected from the pick-up point or post office in time), contact us to arrange a new delivery. A reshipping fee may apply.
8. Contact
Hana London · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · contact@hanalondon.com